Getting help
The fastest way to reach a person is email: support@pimkin.app. It goes straight to the people who build Pimkin, not a queue.
Replies usually come within a day or two rather than within minutes. If something is broken and blocking you, say so in the subject line and it gets looked at first.
Reporting a problem from inside the app
Every version of Pimkin has a Send Feedback option: in the sidebar, in the mobile menu, and under Help in the desktop app. It is the best way to report a bug, because it attaches the app version and platform for you.
If an error screen appears, it offers a “Tell us what happened” link that starts a report for you. It includes the type of error, never the contents of your messages.
Trouble connecting an account
Pimkin connects to accounts you already have. If one will not connect, the usual causes are a provider requiring an app-specific password, two-factor sign-in that has to be completed in a browser first, or an account with unusual connection settings.
Connecting iCloud: create an app-specific password at account.apple.com (Sign-In and Security → App-Specific Passwords), then choose Add account → iCloud in Pimkin and enter your iCloud address and that password. One password covers mail, calendar and contacts. iCloud calendars and contacts are view only in Pimkin.
Connecting Fastmail: in Fastmail's settings, open Privacy & Security, choose Manage app passwords and access, then New app password, and keep the access as Mail, Contacts & Calendars. Then choose Add account → Fastmail in Pimkin and enter your Fastmail address and that password. App passwords come with Fastmail's Standard and Professional plans, not Basic. Calendars and contacts are two-way.
Connecting Zoho Mail: in Zoho Mail, open Settings → Mail Accounts → your address and turn on IMAP Access. Then choose Add account → Zoho Mail in Pimkin and enter your Zoho address and password. With two-factor authentication on, use an app-specific password from My Account → Security → App Passwords instead. Pimkin works out your Zoho data centre from your address, and asks if it can't tell. Zoho accounts made recently on the free plan have no IMAP access. Calendars and contacts are two-way.
Settings → Accounts shows each connected account with its current status and the last error the provider returned, which is usually the quickest way to see what went wrong. If the message is not clear, send it to us and we will tell you what it means.
Pimkin works with Gmail, Microsoft 365, iCloud, Fastmail and Zoho Mail, and with any provider that offers standard IMAP mail, CalDAV calendars or CardDAV contacts.
Your data, and getting it back out
Your mail, calendars, contacts, and tasks live with your providers, and Pimkin holds a synced copy so it can search and work offline. Disconnecting an account under Settings → Accounts deletes that copy, and, where the provider supports it, revokes access upstream.
Deleting your Pimkin account removes your data from the service. Because nothing was ever migrated away from your providers, there is nothing to export and nothing to lose: your accounts carry on exactly as before.
How data is handled in detail is on the Privacy page, in the same plain language as this one.
Reporting a security issue
Security reports go to support@pimkin.app with “security” in the subject, and are read before anything else.
Please give enough detail to reproduce the issue, and give us a reasonable window to fix it before publishing. Good-faith reports are welcome and will not be met with legal threats.
Also useful
Privacy: what Pimkin stores and what it never does. Terms: the agreement, in plain language. Download: the iPhone, Android, desktop and web apps.